Phone.com Outage History

Phone.com is up right now

There were 3 Phone.com outages since February 4, 2026 totaling 6h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.phone.com

Major April 13, 2026

Some customers are unable to receive calls using My.Phone.com and the Phone.com Mobile applications

Detected by Pingoru
Apr 13, 2026, 07:10 PM UTC
Resolved
Apr 13, 2026, 07:40 PM UTC
Duration
30m
Affected: Voice NetworkMy.Phone.comMobile Application
Timeline · 3 updates
  1. investigating Apr 13, 2026, 07:10 PM UTC

    We are currently investigating reports that some users are unable to receive calls via My.Phone.com and the Phone.com mobile app. Our team is actively working to identify the root cause and restore full service as quickly as possible. We will provide updates as more information becomes available.

  2. investigating Apr 13, 2026, 07:32 PM UTC

    This issue is impacting voicemail and fax notifications as well as call recordings. Our team is working urgently on a fix — updates to follow.

  3. resolved Apr 13, 2026, 07:40 PM UTC

    The issue impacting inbound calls on My.Phone.com and the Phone.com mobile app has been resolved. Services, including voicemail and fax notifications and call recordings, have been fully restored. We appreciate your patience while our team worked to resolve this issue.

Read the full incident report →

Minor March 27, 2026

Device Provisioning Impairment

Detected by Pingoru
Mar 27, 2026, 05:47 PM UTC
Resolved
Mar 27, 2026, 10:33 PM UTC
Duration
4h 45m
Affected: Desk Phones
Timeline · 3 updates
  1. investigating Mar 27, 2026, 05:47 PM UTC

    Our engineering team is currently investigating an issue impacting device provisioning. We will provide updates as more information and an ETA for the resolution are available.

  2. investigating Mar 27, 2026, 10:31 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 27, 2026, 10:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 4, 2026

Control Panel Impairment

Detected by Pingoru
Feb 04, 2026, 03:53 PM UTC
Resolved
Feb 04, 2026, 05:10 PM UTC
Duration
1h 17m
Affected: Voice NetworkControl PanelVoicemailDesk PhonesSMS/Text MessagingFaxing
Timeline · 5 updates
  1. investigating Feb 04, 2026, 03:53 PM UTC

    We are currently investigating an issue where some users may be unable to access the Control Panel for advanced administrative settings. Dialtone and other voice services remain fully operational. Our team is actively working to resolve the issue and will share updates as they become available.

  2. investigating Feb 04, 2026, 04:02 PM UTC

    We are aware of an issue impacting Control Panel access for account changes and are still actively investigating. All calling, texting, and notification services are operating normally. Updates will be shared as we work toward a resolution.

  3. identified Feb 04, 2026, 05:06 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 04, 2026, 05:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 04, 2026, 05:10 PM UTC

    This incident has been resolved.

Read the full incident report →

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