Phone.com incident

Ai Connect Impairment

Minor Resolved View vendor source →

Phone.com experienced a minor incident on December 5, 2025 affecting Voice Network and My.Phone.com, lasting 20h 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 09:12 PM UTC
Resolved
Dec 06, 2025, 05:25 PM UTC
Duration
20h 12m
Detected by Pingoru
Dec 05, 2025, 09:12 PM UTC

Affected components

Voice NetworkMy.Phone.com

Update timeline

  1. investigating Dec 05, 2025, 09:12 PM UTC

    We are investigating an issue regarding dead air on calls coming in through AI Connect scripts. Our engineers are working to resolve the issue.

  2. resolved Dec 06, 2025, 05:25 PM UTC

    This issue has been resolved.