Phone.com incident

Customer Service Line - Inbound & Outbound Calling Impairment

Phone.com experienced a major incident on June 26, 2026 affecting Customer Service - Sales & Support Lines, lasting 26m. The incident has been resolved; the full update timeline is below.

Started: Jun 26, 2026, 07:20 PM UTC
Resolved: Jun 26, 2026, 07:47 PM UTC
Duration: 26m
Detected by Pingoru: Jun 26, 2026, 07:20 PM UTC

Affected components

Customer Service - Sales & Support Lines

Update timeline

identified Jun 26, 2026, 07:20 PM UTC

We are currently experiencing an issue that is preventing some customers from reaching our contact center and preventing our support agents from making outbound calls. This issue is the result of a known outage affecting one of our technology partners. We are actively working with our partner to restore service as quickly as possible and will provide updates as more information becomes available. In the meantime, you can: Submit a support ticket to receive assistance via email. Sign in to My.Phone.com to chat with a support agent. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
resolved Jun 26, 2026, 07:47 PM UTC

Our partner has resolved the issue and our support lines are fully operational.