Phone.com experienced a minor incident on January 13, 2026 affecting My.Phone.com and Control Panel, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 13, 2026, 03:49 PM UTC
We are currently experiencing an issue that may prevent customers from adding new phone numbers to their Phone.com accounts. Our engineering team is actively investigating the problem and working to restore full functionality as quickly as possible. Existing services and phone numbers are not impacted. We will provide updates here as more information becomes available. Thank you for your patience.
- resolved Jan 13, 2026, 06:27 PM UTC
The issue affecting the ability to add new phone numbers to Phone.com accounts has been resolved. All systems are now operating normally, and customers can successfully add new numbers as expected. We appreciate your patience while our team investigated and addressed the issue. If you continue to experience any problems, please contact our support team.