Phone.com incident

Some customers are unable to receive calls using My.Phone.com and the Phone.com Mobile applications

Major Resolved View vendor source →

Phone.com experienced a major incident on April 13, 2026 affecting Voice Network and My.Phone.com and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 07:10 PM UTC
Resolved
Apr 13, 2026, 07:40 PM UTC
Duration
30m
Detected by Pingoru
Apr 13, 2026, 07:10 PM UTC

Affected components

Voice NetworkMy.Phone.comMobile Application

Update timeline

  1. investigating Apr 13, 2026, 07:10 PM UTC

    We are currently investigating reports that some users are unable to receive calls via My.Phone.com and the Phone.com mobile app. Our team is actively working to identify the root cause and restore full service as quickly as possible. We will provide updates as more information becomes available.

  2. investigating Apr 13, 2026, 07:32 PM UTC

    This issue is impacting voicemail and fax notifications as well as call recordings. Our team is working urgently on a fix — updates to follow.

  3. resolved Apr 13, 2026, 07:40 PM UTC

    The issue impacting inbound calls on My.Phone.com and the Phone.com mobile app has been resolved. Services, including voicemail and fax notifications and call recordings, have been fully restored. We appreciate your patience while our team worked to resolve this issue.