Phone.com Outage History

One of our technology partners is experiencing a service impairment affecting some Phone.com customers’ ability to access our applications and use connected devices. We are working closely with the partner to restore service as quickly as possible. We will provide additional information, including an estimated resolution time, as soon as it becomes available.

We are continuing to investigate this issue.

We are currently investigating an issue that is preventing account administrators from adding new users to their accounts. Our engineering team is actively working to resolve the problem. If you attempted to add users today, please submit a support ticket. We'll review your account to ensure you are not billed for any unsuccessful user addition attempts. We apologize for the inconvenience and will provide updates as more information becomes available.

We are currently investigating reports that some users are unable to receive calls via My.Phone.com and the Phone.com mobile app. Our team is actively working to identify the root cause and restore full service as quickly as possible. We will provide updates as more information becomes available.

This issue is impacting voicemail and fax notifications as well as call recordings. Our team is working urgently on a fix — updates to follow.

Our engineering team is currently investigating an issue impacting device provisioning. We will provide updates as more information and an ETA for the resolution are available.

We are continuing to investigate this issue.

We are currently investigating an issue where some users may be unable to access the Control Panel for advanced administrative settings. Dialtone and other voice services remain fully operational. Our team is actively working to resolve the issue and will share updates as they become available.

We are aware of an issue impacting Control Panel access for account changes and are still actively investigating. All calling, texting, and notification services are operating normally. Updates will be shared as we work toward a resolution.

We are currently experiencing an issue that may prevent customers from adding new phone numbers to their Phone.com accounts. Our engineering team is actively investigating the problem and working to restore full functionality as quickly as possible. Existing services and phone numbers are not impacted. We will provide updates here as more information becomes available. Thank you for your patience.

We are investigating an issue regarding dead air on calls coming in through AI Connect scripts. Our engineers are working to resolve the issue.

We have received reports that some customers are seeing a security warning when attempting to access the admin control panel (control.phone.com). Our team is investigating the issue and will provide updates as soon as possible.

We are investigating an issue that is preventing some customers from receiving calls on IP devices. We will provide more information as it becomes available.

A subset of customers is experiencing an issue that prevents devices and applications from placing or receiving calls. Our team is working urgently to resolve the issue. We will update as soon as more information is available.

Our engineering team has identified an issue with Push Notifications on our mobile apps and is actively working on a resolution.

We are currently experiencing an issue preventing users from logging into their meeting rooms or initiating video meetings. We are working urgently to identify the cause and resolve the issue. We will update this page with more information and an estimated time of resolution as soon as we have more information. Telephone conferencing is not affected.