Phone.com Outage History

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Phone.com had 10 outages in the last 2 years totaling 59h 25m of downtime — averaging 0.4 incidents per month.

There were 10 Phone.com outages since October 11, 2025 totaling 59h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.phone.com

Minor October 2, 2026

Investigating Phone Service Impairment

Detected by Pingoru
Oct 02, 2026, 02:49 PM UTC
Resolved
Oct 02, 2026, 05:00 PM UTC
Duration
2h 11m
Affected: Voice NetworkMy.Phone.comMobile ApplicationControl Panel
Timeline · 4 updates
  1. investigating Oct 02, 2026, 02:49 PM UTC

    We are currently experiencing a network impairment affecting our phone services. Our teams are actively working to resolve this issue as quickly as possible.

  2. identified Oct 02, 2026, 03:45 PM UTC

    We have identified the cause of the incident. Systems are returning to normal, and our team is actively monitoring their recovery. We will provide another update when service is fully restored.

  3. identified Oct 02, 2026, 04:07 PM UTC

    All systems are operating as expected, with the exception of the mobile apps. We are continuing to work on the mobile app issue and will provide another update as soon as we have more information.

  4. resolved Oct 02, 2026, 05:00 PM UTC

    The mobile apps are now working, and all systems are operating as expected. We will continue to monitor service to ensure it remains stable.

Read the full incident report →

Notice September 2, 2026

System Impairment

Detected by Pingoru
Sep 02, 2026, 04:30 PM UTC
Resolved
Sep 03, 2026, 04:45 PM UTC
Duration
1d
Affected: Voice NetworkMobile ApplicationControl PanelDesk PhonesSMS/Text Messaging
Timeline · 4 updates
  1. investigating Sep 02, 2026, 04:30 PM UTC

    One of our technology partners is experiencing a service impairment affecting some Phone.com customers’ ability to access our applications and use connected devices. We are working closely with the partner to restore service as quickly as possible. We will provide additional information, including an estimated resolution time, as soon as it becomes available.

  2. investigating Sep 02, 2026, 09:58 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 02, 2026, 09:59 PM UTC

    Although our technology partner continues to report an active incident, Phone.com services are currently stable. Our team will continue to monitor the situation closely until the incident is fully resolved.

  4. resolved Sep 03, 2026, 04:45 PM UTC

    Our technology partner has resolved the incident, and all affected Phone.com services are operating normally.

Read the full incident report →

Minor July 2, 2026

Error When Adding Users

Detected by Pingoru
Jul 02, 2026, 07:57 PM UTC
Resolved
Jul 02, 2026, 08:51 PM UTC
Duration
53m
Affected: My.Phone.comControl Panel
Timeline · 2 updates
  1. investigating Jul 02, 2026, 07:57 PM UTC

    We are currently investigating an issue that is preventing account administrators from adding new users to their accounts. Our engineering team is actively working to resolve the problem. If you attempted to add users today, please submit a support ticket. We'll review your account to ensure you are not billed for any unsuccessful user addition attempts. We apologize for the inconvenience and will provide updates as more information becomes available.

  2. resolved Jul 02, 2026, 08:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 26, 2026

Customer Service Line - Inbound & Outbound Calling Impairment

Detected by Pingoru
Jun 26, 2026, 07:20 PM UTC
Resolved
Jun 26, 2026, 07:47 PM UTC
Duration
26m
Affected: Customer Service - Sales & Support Lines
Timeline · 2 updates
  1. identified Jun 26, 2026, 07:20 PM UTC

    We are currently experiencing an issue that is preventing some customers from reaching our contact center and preventing our support agents from making outbound calls. This issue is the result of a known outage affecting one of our technology partners. We are actively working with our partner to restore service as quickly as possible and will provide updates as more information becomes available. In the meantime, you can: Submit a support ticket to receive assistance via email. Sign in to My.Phone.com to chat with a support agent. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

  2. resolved Jun 26, 2026, 07:47 PM UTC

    Our partner has resolved the issue and our support lines are fully operational.

Read the full incident report →

Major April 13, 2026

Some customers are unable to receive calls using My.Phone.com and the Phone.com Mobile applications

Detected by Pingoru
Apr 13, 2026, 07:10 PM UTC
Resolved
Apr 13, 2026, 07:40 PM UTC
Duration
30m
Affected: Voice NetworkMy.Phone.comMobile Application
Timeline · 3 updates
  1. investigating Apr 13, 2026, 07:10 PM UTC

    We are currently investigating reports that some users are unable to receive calls via My.Phone.com and the Phone.com mobile app. Our team is actively working to identify the root cause and restore full service as quickly as possible. We will provide updates as more information becomes available.

  2. investigating Apr 13, 2026, 07:32 PM UTC

    This issue is impacting voicemail and fax notifications as well as call recordings. Our team is working urgently on a fix — updates to follow.

  3. resolved Apr 13, 2026, 07:40 PM UTC

    The issue impacting inbound calls on My.Phone.com and the Phone.com mobile app has been resolved. Services, including voicemail and fax notifications and call recordings, have been fully restored. We appreciate your patience while our team worked to resolve this issue.

Read the full incident report →

Minor March 27, 2026

Device Provisioning Impairment

Detected by Pingoru
Mar 27, 2026, 05:47 PM UTC
Resolved
Mar 27, 2026, 10:33 PM UTC
Duration
4h 45m
Affected: Desk Phones
Timeline · 3 updates
  1. investigating Mar 27, 2026, 05:47 PM UTC

    Our engineering team is currently investigating an issue impacting device provisioning. We will provide updates as more information and an ETA for the resolution are available.

  2. investigating Mar 27, 2026, 10:31 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 27, 2026, 10:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 4, 2026

Control Panel Impairment

Detected by Pingoru
Feb 04, 2026, 03:53 PM UTC
Resolved
Feb 04, 2026, 05:10 PM UTC
Duration
1h 17m
Affected: Voice NetworkControl PanelVoicemailDesk PhonesSMS/Text MessagingFaxing
Timeline · 5 updates
  1. investigating Feb 04, 2026, 03:53 PM UTC

    We are currently investigating an issue where some users may be unable to access the Control Panel for advanced administrative settings. Dialtone and other voice services remain fully operational. Our team is actively working to resolve the issue and will share updates as they become available.

  2. investigating Feb 04, 2026, 04:02 PM UTC

    We are aware of an issue impacting Control Panel access for account changes and are still actively investigating. All calling, texting, and notification services are operating normally. Updates will be shared as we work toward a resolution.

  3. identified Feb 04, 2026, 05:06 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 04, 2026, 05:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 04, 2026, 05:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 13, 2026

Issue Adding New Phone Numbers

Detected by Pingoru
Jan 13, 2026, 03:49 PM UTC
Resolved
Jan 13, 2026, 06:27 PM UTC
Duration
2h 37m
Affected: My.Phone.comControl Panel
Timeline · 2 updates
  1. investigating Jan 13, 2026, 03:49 PM UTC

    We are currently experiencing an issue that may prevent customers from adding new phone numbers to their Phone.com accounts. Our engineering team is actively investigating the problem and working to restore full functionality as quickly as possible. Existing services and phone numbers are not impacted. We will provide updates here as more information becomes available. Thank you for your patience.

  2. resolved Jan 13, 2026, 06:27 PM UTC

    The issue affecting the ability to add new phone numbers to Phone.com accounts has been resolved. All systems are now operating normally, and customers can successfully add new numbers as expected. We appreciate your patience while our team investigated and addressed the issue. If you continue to experience any problems, please contact our support team.

Read the full incident report →

Minor December 5, 2025

Ai Connect Impairment

Detected by Pingoru
Dec 05, 2025, 09:12 PM UTC
Resolved
Dec 06, 2025, 05:25 PM UTC
Duration
20h 12m
Affected: Voice NetworkMy.Phone.com
Timeline · 2 updates
  1. investigating Dec 05, 2025, 09:12 PM UTC

    We are investigating an issue regarding dead air on calls coming in through AI Connect scripts. Our engineers are working to resolve the issue.

  2. resolved Dec 06, 2025, 05:25 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor October 11, 2025

Unscheduled maintenance

Detected by Pingoru
Oct 11, 2025, 02:08 AM UTC
Resolved
Oct 11, 2025, 04:22 AM UTC
Duration
2h 14m
Affected: Voice NetworkMobile Application
Timeline · 2 updates
  1. identified Oct 11, 2025, 02:08 AM UTC

    We are conducting essential unscheduled network maintenance. While we anticipate minimal impact, some services, including dial tone, may experience short interruptions. We will post a resolution when the maintenance is complete.

  2. resolved Oct 11, 2025, 04:22 AM UTC

    All systems are operational following successful completion of maintenance.

Read the full incident report →