Phone.com Outage History
Phone.com is up right nowPingoru has recorded 50 incidents for Phone.com: 9 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 24 of 720 (3%) |
| October 2026 | 1 | 2 of 532 (0%) |
Incidents, newest first
Minor October 2, 2026 Investigating Phone Service Impairment 2h 11m Voice Network, My.Phone.com, Mobile Application, Control Panel
Started Oct 02, 2026, 02:49 PM UTC· resolved Oct 02, 2026, 05:00 PM UTC
- investigating Oct 02, 2026, 02:49 PM UTC
We are currently experiencing a network impairment affecting our phone services. Our teams are actively working to resolve this issue as quickly as possible.
- identified Oct 02, 2026, 03:45 PM UTC
We have identified the cause of the incident. Systems are returning to normal, and our team is actively monitoring their recovery. We will provide another update when service is fully restored.
- identified Oct 02, 2026, 04:07 PM UTC
All systems are operating as expected, with the exception of the mobile apps. We are continuing to work on the mobile app issue and will provide another update as soon as we have more information.
- resolved Oct 02, 2026, 05:00 PM UTC
The mobile apps are now working, and all systems are operating as expected. We will continue to monitor service to ensure it remains stable.
Notice September 2, 2026 System Impairment 1d Voice Network, Mobile Application, Control Panel, Desk Phones and 1 more
Started Sep 02, 2026, 04:30 PM UTC· resolved Sep 03, 2026, 04:45 PM UTC
- investigating Sep 02, 2026, 04:30 PM UTC
One of our technology partners is experiencing a service impairment affecting some Phone.com customers’ ability to access our applications and use connected devices. We are working closely with the partner to restore service as quickly as possible. We will provide additional information, including an estimated resolution time, as soon as it becomes available.
- investigating Sep 02, 2026, 09:58 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 02, 2026, 09:59 PM UTC
Although our technology partner continues to report an active incident, Phone.com services are currently stable. Our team will continue to monitor the situation closely until the incident is fully resolved.
- resolved Sep 03, 2026, 04:45 PM UTC
Our technology partner has resolved the incident, and all affected Phone.com services are operating normally.
Minor July 2, 2026 Error When Adding Users 53m My.Phone.com, Control Panel
Started Jul 02, 2026, 07:57 PM UTC· resolved Jul 02, 2026, 08:51 PM UTC
- investigating Jul 02, 2026, 07:57 PM UTC
We are currently investigating an issue that is preventing account administrators from adding new users to their accounts. Our engineering team is actively working to resolve the problem. If you attempted to add users today, please submit a support ticket. We'll review your account to ensure you are not billed for any unsuccessful user addition attempts. We apologize for the inconvenience and will provide updates as more information becomes available.
- resolved Jul 02, 2026, 08:51 PM UTC
This incident has been resolved.
Major June 26, 2026 Customer Service Line - Inbound & Outbound Calling Impairment 26m Customer Service - Sales & Support Lines
Started Jun 26, 2026, 07:20 PM UTC· resolved Jun 26, 2026, 07:47 PM UTC
- identified Jun 26, 2026, 07:20 PM UTC
We are currently experiencing an issue that is preventing some customers from reaching our contact center and preventing our support agents from making outbound calls. This issue is the result of a known outage affecting one of our technology partners. We are actively working with our partner to restore service as quickly as possible and will provide updates as more information becomes available. In the meantime, you can: Submit a support ticket to receive assistance via email. Sign in to My.Phone.com to chat with a support agent. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- resolved Jun 26, 2026, 07:47 PM UTC
Our partner has resolved the issue and our support lines are fully operational.
Major April 13, 2026 Some customers are unable to receive calls using My.Phone.com and the Phone.com Mobile applications 30m Voice Network, My.Phone.com, Mobile Application
Started Apr 13, 2026, 07:10 PM UTC· resolved Apr 13, 2026, 07:40 PM UTC
- investigating Apr 13, 2026, 07:10 PM UTC
We are currently investigating reports that some users are unable to receive calls via My.Phone.com and the Phone.com mobile app. Our team is actively working to identify the root cause and restore full service as quickly as possible. We will provide updates as more information becomes available.
- investigating Apr 13, 2026, 07:32 PM UTC
This issue is impacting voicemail and fax notifications as well as call recordings. Our team is working urgently on a fix — updates to follow.
- resolved Apr 13, 2026, 07:40 PM UTC
The issue impacting inbound calls on My.Phone.com and the Phone.com mobile app has been resolved. Services, including voicemail and fax notifications and call recordings, have been fully restored. We appreciate your patience while our team worked to resolve this issue.
Minor March 27, 2026 Device Provisioning Impairment 4h 45m Desk Phones
Started Mar 27, 2026, 05:47 PM UTC· resolved Mar 27, 2026, 10:33 PM UTC
- investigating Mar 27, 2026, 05:47 PM UTC
Our engineering team is currently investigating an issue impacting device provisioning. We will provide updates as more information and an ETA for the resolution are available.
- investigating Mar 27, 2026, 10:31 PM UTC
We are continuing to investigate this issue.
- resolved Mar 27, 2026, 10:33 PM UTC
This incident has been resolved.
Minor February 4, 2026 Control Panel Impairment 1h 17m Voice Network, Control Panel, Voicemail, Desk Phones and 2 more
Started Feb 04, 2026, 03:53 PM UTC· resolved Feb 04, 2026, 05:10 PM UTC
- investigating Feb 04, 2026, 03:53 PM UTC
We are currently investigating an issue where some users may be unable to access the Control Panel for advanced administrative settings. Dialtone and other voice services remain fully operational. Our team is actively working to resolve the issue and will share updates as they become available.
- investigating Feb 04, 2026, 04:02 PM UTC
We are aware of an issue impacting Control Panel access for account changes and are still actively investigating. All calling, texting, and notification services are operating normally. Updates will be shared as we work toward a resolution.
- identified Feb 04, 2026, 05:06 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 04, 2026, 05:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 04, 2026, 05:10 PM UTC
This incident has been resolved.
Minor January 13, 2026 Issue Adding New Phone Numbers 2h 37m My.Phone.com, Control Panel
Started Jan 13, 2026, 03:49 PM UTC· resolved Jan 13, 2026, 06:27 PM UTC
- investigating Jan 13, 2026, 03:49 PM UTC
We are currently experiencing an issue that may prevent customers from adding new phone numbers to their Phone.com accounts. Our engineering team is actively investigating the problem and working to restore full functionality as quickly as possible. Existing services and phone numbers are not impacted. We will provide updates here as more information becomes available. Thank you for your patience.
- resolved Jan 13, 2026, 06:27 PM UTC
The issue affecting the ability to add new phone numbers to Phone.com accounts has been resolved. All systems are now operating normally, and customers can successfully add new numbers as expected. We appreciate your patience while our team investigated and addressed the issue. If you continue to experience any problems, please contact our support team.
Minor December 5, 2025 Ai Connect Impairment 20h 12m Voice Network, My.Phone.com
Started Dec 05, 2025, 09:12 PM UTC· resolved Dec 06, 2025, 05:25 PM UTC
- investigating Dec 05, 2025, 09:12 PM UTC
We are investigating an issue regarding dead air on calls coming in through AI Connect scripts. Our engineers are working to resolve the issue.
- resolved Dec 06, 2025, 05:25 PM UTC
This issue has been resolved.
Minor October 11, 2025 Unscheduled maintenance 2h 14m Voice Network, Mobile Application
Started Oct 11, 2025, 02:08 AM UTC· resolved Oct 11, 2025, 04:22 AM UTC
- identified Oct 11, 2025, 02:08 AM UTC
We are conducting essential unscheduled network maintenance. While we anticipate minimal impact, some services, including dial tone, may experience short interruptions. We will post a resolution when the maintenance is complete.
- resolved Oct 11, 2025, 04:22 AM UTC
All systems are operational following successful completion of maintenance.
Minor April 28, 2025 Admin Control Panel Security Warning 11h 58m Control Panel
Started Apr 28, 2025, 05:22 AM UTC· resolved Apr 28, 2025, 05:20 PM UTC
- investigating Apr 28, 2025, 05:22 AM UTC
We have received reports that some customers are seeing a security warning when attempting to access the admin control panel (control.phone.com). Our team is investigating the issue and will provide updates as soon as possible.
- monitoring Apr 28, 2025, 02:58 PM UTC
The admin control panel is now accessible using the Classic Control Panel link in My.Phone.com. We will continue to monitor and provide updates as they become available.
- resolved Apr 28, 2025, 05:20 PM UTC
This issue is resolved.
Minor April 23, 2025 IP device calling impairment 2h 21m Voice Network, Desk Phones
Started Apr 23, 2025, 06:41 PM UTC· resolved Apr 23, 2025, 09:02 PM UTC
- investigating Apr 23, 2025, 06:41 PM UTC
We are investigating an issue that is preventing some customers from receiving calls on IP devices. We will provide more information as it becomes available.
- resolved Apr 23, 2025, 09:02 PM UTC
Our team has implemented a fix for this issue. Please power cycle your device (turn it off and then back on) to resolve the issue. More information about the cause will be available soon.
Major April 23, 2025 Some customers are unable to make or receive calls 1h 30m Voice Network, My.Phone.com, Mobile Application, Desk Phones and 1 more
Started Apr 23, 2025, 03:36 PM UTC· resolved Apr 23, 2025, 05:07 PM UTC
- investigating Apr 23, 2025, 03:36 PM UTC
A subset of customers is experiencing an issue that prevents devices and applications from placing or receiving calls. Our team is working urgently to resolve the issue. We will update as soon as more information is available.
- resolved Apr 23, 2025, 05:07 PM UTC
This incident has been resolved. More information about the issue will be available soon.
Minor December 30, 2024 Mobile App push notification impairment 35m Mobile Application
Started Dec 30, 2024, 06:46 PM UTC· resolved Dec 30, 2024, 07:21 PM UTC
- investigating Dec 30, 2024, 06:46 PM UTC
Our engineering team has identified an issue with Push Notifications on our mobile apps and is actively working on a resolution.
- resolved Dec 30, 2024, 07:21 PM UTC
The issue with push notifications on our mobile apps is resolved. To resume push notifications, you may need to close and relaunch the app, turn off do-not-disturb (DND), and then turn it back on.
Minor November 13, 2024 Video Meetings Impairment 27m Video Meetings
Started Nov 13, 2024, 06:25 PM UTC· resolved Nov 13, 2024, 06:52 PM UTC
- investigating Nov 13, 2024, 06:25 PM UTC
We are currently experiencing an issue preventing users from logging into their meeting rooms or initiating video meetings. We are working urgently to identify the cause and resolve the issue. We will update this page with more information and an estimated time of resolution as soon as we have more information. Telephone conferencing is not affected.
- resolved Nov 13, 2024, 06:52 PM UTC
This incident has been resolved.