Resolved after 44 minutes, affecting Colocation and Dedicated Servers and 1 more, on September 25, 2025.
We have recovered from a loss of power event at the Phoenix datacenter node. We are investigating the cause and mitigations are in place, however, our teams have identified several cabinets which did not recover smoothly during the failover. Our teams are working to get these devices restored as soon as possible. Please stand by for more updates here. If you still have systems down, please reach out to [email protected] for more information.
Affected components
Update timeline
- investigating Sep 25, 2025, 09:26 PM UTC
Our teams have recovered from a loss of power event at the Phoenix datacenter node. We are investigating the cause and mitigations are in place. If you are experiencing issues, please reach out to [email protected] for more information.
- investigating Sep 25, 2025, 10:02 PM UTC
We have recovered from a loss of power event at the Phoenix datacenter node. We are investigating the cause and mitigations are in place, however, our teams have identified several cabinets which did not recover smoothly during the failover. Our teams are working to get these devices restored as soon as possible. Please stand by for more updates here. If you still have systems down, please reach out to [email protected] for more information.
- resolved Sep 25, 2025, 10:10 PM UTC
We have recovered all systems and at this point all systems are back online.
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