Philo Outage History

Type: Incident Duration: 7 days, 2 hours and 27 minutes Affected Components: Video Sep 15, 16:00:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 15, 17:05:00 GMT+0 - Identified - Roku has identified the error causing the spike in playback issues for the affected devices. Sep 22, 18:26:53 GMT+0 - Resolved - Roku has confirmed that the recent OS rollout has been reverted and that the issue should be resolved.

This incident has been resolved! If any possible purchases were made during this downtime, please restart your Philo app to get things corrected. Contact our support team should any issues continue.

This incident has been resolved. If you are actively billed by Amazon and still having symptoms of not being able to access paid content or asked to pay again, please reach out to our support team so we can assist you further.

Type: Incident Duration: 1 hour and 21 minutes Affected Components: Apps, Video Mar 3, 22:42:54 GMT+0 - Investigating - We are currently investigating an issue that appears to be causing some users to encounter a black screen or loading dots when trying to view a show page. Mar 3, 23:24:57 GMT+0 - Identified - Our engineers believe they have identified the issue and are working on a possible solution. Mar 4, 00:03:36 GMT+0 - Resolved - The issue is now resolved. Thank you for your patience!

Type: Incident Duration: 20 minutes Affected Components: Apps, Video Oct 24, 17:22:51 GMT+0 - Investigating - When opening the app, you may encounter a “shruggie” error message similar to what appears on the web. Oct 24, 17:23:36 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 24, 17:28:43 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 24, 17:43:09 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 2 hours and 28 minutes Affected Components: Apps, Sign In, Sign Up, Video Oct 22, 19:33:07 GMT+0 - Investigating - We’re currently experiencing a service outage affecting Fire TV. Our engineering team is actively working to resolve the issue and restore service as quickly as possible. Oct 22, 20:29:33 GMT+0 - Identified - Oct 22, 22:01:31 GMT+0 - Resolved - This incident has been resolved.