Pexip incident

Pexip Contol Center could be falsely reporting endpoints as Offline

Notice Resolved View vendor source →

Pexip experienced a notice incident on August 9, 2024 affecting Control Center, lasting 6h 38m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2024, 06:52 AM UTC
Resolved
Aug 09, 2024, 01:31 PM UTC
Duration
6h 38m
Detected by Pingoru
Aug 09, 2024, 06:52 AM UTC

Affected components

Control Center

Update timeline

  1. investigating Aug 09, 2024, 06:52 AM UTC

    Pexip Control Center could be falsely reporting endpoints as Offline when they are fully operational. Please use Analytics to verify the true status of the endpoints. Our Team is currently looking into this.

  2. monitoring Aug 09, 2024, 07:34 AM UTC

    A fix has been implemented and we are monitoring the results. Please note that it may take some time for the registration status of all Video Systems to be fully updated. Subscribers to notifications in Pexip Control Center might receive occasional false offline or online alerts, which they can safely ignore.

  3. resolved Aug 09, 2024, 01:31 PM UTC

    This incident has been resolved.