Pexip incident

Pexip Contol Center could be falsely reporting endpoints as Offline, also showing old calls in "Live Meetings"

Minor Resolved View vendor source →

Pexip experienced a minor incident on August 12, 2024 affecting Control Center, lasting 23h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2024, 08:53 AM UTC
Resolved
Aug 13, 2024, 08:06 AM UTC
Duration
23h 13m
Detected by Pingoru
Aug 12, 2024, 08:53 AM UTC

Affected components

Control Center

Update timeline

  1. investigating Aug 12, 2024, 08:53 AM UTC

    Pexip Control Center could be falsely reporting endpoints as Offline when they are fully operational. Please use Analytics to verify the true status of the endpoints. Our Team is currently looking into this.

  2. investigating Aug 12, 2024, 12:55 PM UTC

    We also see old calls in "Live Meetings" New calls ARE appearing, meaning no lack of functionality. We continue investigations on the issues.

  3. monitoring Aug 12, 2024, 05:40 PM UTC

    The issue has been identified and a fix has been implemented. We are currently monitoring.

  4. resolved Aug 13, 2024, 08:06 AM UTC

    This incident has been resolved