Pexip incident

Poly Group Endpoints Provisioning Issue in APAC

Minor Resolved View vendor source →

Pexip experienced a minor incident on August 16, 2024 affecting Provisioning, lasting 6h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2024, 10:21 AM UTC
Resolved
Aug 16, 2024, 04:26 PM UTC
Duration
6h 4m
Detected by Pingoru
Aug 16, 2024, 10:21 AM UTC

Affected components

Provisioning

Update timeline

  1. investigating Aug 16, 2024, 10:21 AM UTC

    We're investigating reports of Poly Group endpoints in the APAC region being unable to connect to the provisioning service. Our team is working on identifying the cause and will share updates as soon as possible.

  2. monitoring Aug 16, 2024, 02:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 16, 2024, 04:26 PM UTC

    This incident has been resolved.