Pexip incident

Customers may receive duplicate email notifications for endpoint statuses

Minor Resolved View vendor source →

Pexip experienced a minor incident on August 20, 2024 affecting Control Center, lasting 16h 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2024, 02:48 PM UTC
Resolved
Aug 21, 2024, 07:35 AM UTC
Duration
16h 46m
Detected by Pingoru
Aug 20, 2024, 02:48 PM UTC

Affected components

Control Center

Update timeline

  1. investigating Aug 20, 2024, 02:48 PM UTC

    We are currently investigating reports that customers are receiving duplicate emails being sent out for endpoint online/offline status changes from Pexip Control Center. (PCC)

  2. monitoring Aug 20, 2024, 03:53 PM UTC

    The cause of this issue has been identified and a fix has been deployed and tested. We are currently monitoring the situation for additional issues.

  3. resolved Aug 21, 2024, 07:35 AM UTC

    This issue has now been resolved.