Pexip incident

SIP messages missing for new calls in Pexip Control Center (Diagnostics and Live Meetings)

Minor Resolved View vendor source →

Pexip experienced a minor incident on September 19, 2024 affecting Control Center, lasting 20h 44m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2024, 08:55 AM UTC
Resolved
Sep 20, 2024, 05:39 AM UTC
Duration
20h 44m
Detected by Pingoru
Sep 19, 2024, 08:55 AM UTC

Affected components

Control Center

Update timeline

  1. investigating Sep 19, 2024, 08:55 AM UTC

    We are investigating this issue. Messaging for some calls can be seen in Analytics.

  2. identified Sep 19, 2024, 09:11 AM UTC

    The issue has been identified. We are working on a fix.

  3. monitoring Sep 19, 2024, 11:05 AM UTC

    A fix has been implemented, and we are currently monitoring the results. Please note that it may take some time for SIP messages to appear in the Control Center for certain calls.

  4. resolved Sep 20, 2024, 05:39 AM UTC

    The incident has been resolved, and SIP messages have been displaying as expected since 7:00 PM UTC on September 19, 2024.