Pexip incident

Some H323 calls are dropping after 21 or 31 minutes

Major Resolved View vendor source →

Pexip experienced a major incident on October 16, 2024 affecting Connect for Microsoft Teams Meetings and Connect for Google Meet Meetings and 1 more component, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2024, 11:05 AM UTC
Resolved
Oct 16, 2024, 12:58 PM UTC
Duration
1h 53m
Detected by Pingoru
Oct 16, 2024, 11:05 AM UTC

Affected components

Connect for Microsoft Teams MeetingsConnect for Google Meet MeetingsVirtual Meeting Room (VMR) Service

Update timeline

  1. investigating Oct 16, 2024, 11:05 AM UTC

    We are investigating

  2. monitoring Oct 16, 2024, 11:29 AM UTC

    The problem has been identified and a fix has been put in place. We are monitoring.

  3. investigating Oct 16, 2024, 11:48 AM UTC

    The fix has not resolved all cases - we continue to investigate.

  4. investigating Oct 16, 2024, 12:03 PM UTC

    We believe the fix should work on all new calls. Existing calls made before the fix was applied at around 11:30 UTC may still drop

  5. monitoring Oct 16, 2024, 12:20 PM UTC

    Fix is working on all new calls. The issue is mitigated and we are monitoring.

  6. resolved Oct 16, 2024, 12:58 PM UTC

    The issue is now resolved.