Pexip incident

New Call Setup and access to Control Center are currently not accessible

Major Resolved View vendor source →

Pexip experienced a major incident on October 25, 2024 affecting Connect for Microsoft Teams Meetings and Registration and 1 more component, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2024, 01:15 PM UTC
Resolved
Oct 25, 2024, 03:20 PM UTC
Duration
2h 4m
Detected by Pingoru
Oct 25, 2024, 01:15 PM UTC

Affected components

Connect for Microsoft Teams MeetingsRegistrationConnect for Google Meet MeetingsVirtual Meeting Room (VMR) ServiceControl Center

Update timeline

  1. identified Oct 25, 2024, 01:46 PM UTC

    We have identified an issue with new calls are failing to setup and access to Control Center is also not working. The Ops teams are working to revert a recent change and we anticipate calls and Control Center will be working again soon.

  2. identified Oct 25, 2024, 01:58 PM UTC

    We have rolled out a fix and are beginning to see normalization, are continuing to validate the service.

  3. monitoring Oct 25, 2024, 02:10 PM UTC

    The Ops team has completed validation and is continuing to monitor for issues.

  4. resolved Oct 25, 2024, 03:20 PM UTC

    No further issues have been observed or reported and all systems are operational at this time.