Pexip experienced a notice incident on October 29, 2024 affecting Connect for Microsoft Teams Meetings and Registration and 1 more component, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Connect for Microsoft Teams MeetingsRegistrationConnect for Google Meet MeetingsVirtual Meeting Room (VMR) Service
Update timeline
- investigating Oct 29, 2024, 10:25 AM UTC
We are currently investigating an intermittent issue that might affect SIP calls from unregistered in our Frankfurt Point of Presence (PoP).
- identified Oct 29, 2024, 12:01 PM UTC
The issue has been identified as related to intermittent DNS resolution failures, and our team is actively working on a mitigation. Further updates will follow as we work towards a full resolution.
- monitoring Oct 29, 2024, 01:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 30, 2024, 02:42 PM UTC
No further issues have been observed or reported. All systems are operational at this time.