Pexip incident

Intermittent call connectivity issues with Microsoft Teams CVI

Notice Resolved View vendor source →

Pexip experienced a notice incident on April 1, 2025 affecting Connect for Microsoft Teams Meetings, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 10:18 AM UTC
Resolved
Apr 01, 2025, 10:59 AM UTC
Duration
40m
Detected by Pingoru
Apr 01, 2025, 10:18 AM UTC

Affected components

Connect for Microsoft Teams Meetings

Update timeline

  1. investigating Apr 01, 2025, 09:43 AM UTC

    We are currently investigating intermittent Microsoft Teams CVI call failures and assessing the scope of the issue.

  2. identified Apr 01, 2025, 10:07 AM UTC

    We have Identified a problem connecting to the Microsoft Back-end We continue investigations

  3. identified Apr 01, 2025, 10:18 AM UTC

    Microsoft is currently investigating the issue under: TM1045640 - Users may be unable to join meetings within the Microsoft Teams service.

  4. monitoring Apr 01, 2025, 10:24 AM UTC

    We are seeing no further call join failures on the service. We continue to monitor.

  5. monitoring Apr 01, 2025, 10:30 AM UTC

    Microsoft Engineering has mitigated the issue on their end, and our monitoring indicates no join failures in the past 30 minutes. The team will continue to monitor the situation for further verification.

  6. monitoring Apr 01, 2025, 10:32 AM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Apr 01, 2025, 10:34 AM UTC

    Microsoft Engineering has mitigated the issue on their end, and our monitoring indicates no join failures in the past 30 minutes. The team will continue to monitor the situation for further verification.

  8. resolved Apr 01, 2025, 10:59 AM UTC

    Microsoft have now declared Service Restored.