PEXA experienced a major incident on November 28, 2025 affecting Financial Settlement Services, lasting 4h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 28, 2025, 02:34 AM UTC
We’re aware of a payment file response issue currently impacting National Australia Bank (NAB) and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with National Australia Bank (NAB) to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour. Please note this is not a PEXA issue.
- monitoring Nov 28, 2025, 02:55 AM UTC
We can confirm the payment file response issue impacting NAB and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this was not a PEXA issue. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
- monitoring Nov 28, 2025, 03:51 AM UTC
We can confirm the payment file response issue impacting NAB and their transactions is resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this is not a PEXA issue We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
- monitoring Nov 28, 2025, 04:56 AM UTC
We can confirm the payment file response issue impacting NAB and their transactions is resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this is not a PEXA issue We’re continuing to keep a close eye on this and we apologise again for the disruption this has caused you and your customers.
- monitoring Nov 28, 2025, 05:57 AM UTC
We can confirm the payment file response issue impacting NAB and their transactions is resolved. Impacted workspaces that have commenced settling will now proceed as expected. Please note this is not a PEXA issue We're continuing to keep a close eye on these transactions and we apologise again for the disruption this has caused you and your customers.
- resolved Nov 28, 2025, 06:56 AM UTC
National Australia Bank (NAB) has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.