Petal Outage History

Petal is up right now

Petal had 8 outages in the last 2 years totaling 11h 51m of downtime — averaging 0.3 incidents per month.

There were 8 Petal outages since March 18, 2026 totaling 11h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.petal-health.com

Minor September 29, 2026

Latency issues impacting load times | Problèmes de latence ayant un impact sur les temps de chargement

Detected by Pingoru
Sep 29, 2026, 01:19 PM UTC
Resolved
Sep 29, 2026, 01:59 PM UTC
Duration
40m
Affected: Provider SchedulingPatient PortalConsoleProvider Availability ManagementCommunications and CollaborationCare Orchestration HubCommunication CenterSecure MessagingMobile
Timeline · 2 updates
  1. investigating Sep 29, 2026, 01:19 PM UTC

    Investigating - Nous enquêtons actuellement sur des signalements de problèmes de latence et de ralentissements potentiels sur l’ensemble de la plateforme Hub. Certaines requêtes pourraient prendre plus de temps que prévu ou ne pas aboutir. --- We are currently investigating reports of latency issues and potential slowdowns across the Hub platform. Some requests may take longer than expected or may not complete successfully.

  2. resolved Sep 29, 2026, 01:59 PM UTC

    Resolved: Le problème de latence a été résolu et tous les systèmes fonctionnent normalement. --- Latency issue has been mitigated and all systems are running normally.

Read the full incident report →

Notice September 15, 2026

Email delivery affecting authentication

Detected by Pingoru
Sep 15, 2026, 01:17 PM UTC
Resolved
Sep 15, 2026, 01:54 PM UTC
Duration
37m
Affected: User Management & Authentication
Timeline · 4 updates
  1. investigating Sep 15, 2026, 01:17 PM UTC

    Nous enquêtons actuellement sur un problème affectant la livraison des e-mails, incluant potentiellement les réinitialisations de mot de passe et l'authentification MFA. --- We are currently investigating an issue affecting email delivery, potentially including password resets and MFA.

  2. identified Sep 15, 2026, 01:31 PM UTC

    Nous avons identifié que le problème est lié à un fournisseur de services de courriel tiers. Notre équipe travaille activement à mettre en place des mesures d'atténuation afin de réduire l'impact, tout en collaborant avec le fournisseur pour résoudre le problème sous-jacent. Nous publierons une nouvelle mise à jour dès que nous aurons davantage d'informations ou que les mesures d'atténuation auront été entièrement mises en œuvre. --- We have identified the issue as being related to a third-party email service provider. Our team is actively working on mitigation efforts to minimize the impact while we continue to engage with the provider to resolve the underlying issue. We will provide another update as soon as more information becomes available or the mitigation has been fully implemented.

  3. monitoring Sep 15, 2026, 01:41 PM UTC

    Nous avons mis en œuvre des mesures d'atténuation afin de rétablir le service et de réduire l'impact du problème. Nous surveillons de près les résultats afin de confirmer que le service demeure stable. Nous continuerons de suivre la situation et fournirons une autre mise à jour si nécessaire. --- We have implemented mitigation measures to restore service and reduce the impact of the issue. We are closely monitoring the results to confirm that the service remains stable. We will continue to monitor the situation and provide another update if necessary.

  4. resolved Sep 15, 2026, 01:54 PM UTC

    Cet incident est maintenant résolu et tous les courriels devraient être reçus par les clients. Nous continuerons de surveiller nos systèmes afin de nous assurer que le service demeure stable. --- This incident has been resolved, and all emails should now be received by customers. We will continue to monitor our systems to ensure the service remains stable.

Read the full incident report →

Minor August 4, 2026

Incident affecting login capabilities

Detected by Pingoru
Aug 04, 2026, 03:18 PM UTC
Resolved
Aug 04, 2026, 06:21 PM UTC
Duration
3h 3m
Affected: User Management & Authentication
Timeline · 3 updates
  1. investigating Aug 04, 2026, 05:01 PM UTC

    We're currently investigating an issue affecting the login mechanism on the main application. Our development team is working actively to resolve the issue.

  2. monitoring Aug 04, 2026, 05:44 PM UTC

    A fix has been implemented and our teams are actively monitoring the situation. The login feature is now be fully restored. --- Un correctif a été implémenté et nos équipes observent activement la situation. La fonctionnalité de connection est maintenant opérationnelle.

  3. resolved Aug 04, 2026, 06:21 PM UTC

    The issue has been fully resolved. All features are now operational. --- Le problème est pleinement résolu. Toutes les fonctionnalités sont maintenant opérationnelles.

Read the full incident report →

Minor June 30, 2026

Workforce Management and Patient Hub access issues [Resolved] | Problèmes d’accès à la Gestion des effectifs et au Portail patient [Résolu]

Detected by Pingoru
Jun 30, 2026, 03:17 PM UTC
Resolved
Jun 30, 2026, 04:07 PM UTC
Duration
49m
Affected: Provider SchedulingPatient PortalConsoleProvider Availability ManagementCommunications and CollaborationCare Orchestration HubCommunication CenterSecure MessagingMobile
Timeline · 2 updates
  1. investigating Jun 30, 2026, 03:17 PM UTC

    Petal team investigating system access and operations issues with Workforce Management and Patient Hub platform. _____ L’équipe de Petal enquête sur des problèmes d’accès au système et de fonctionnement touchant les plateformes Gestion des effectifs et Portail patient.

  2. resolved Jun 30, 2026, 04:07 PM UTC

    Incident has been resolved. ____ L’incident est résolu.

Read the full incident report →

Minor April 14, 2026

Secure messaging web and app outage

Detected by Pingoru
Apr 14, 2026, 09:30 AM UTC
Resolved
Apr 14, 2026, 09:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 20, 2026, 09:33 PM UTC

    Downtime of a database connected to Secure Message web and app feature following MySQL maintenance by Azure. This resulted in lost access to both the web and mobile app for 20 minutes for a limited number of users.

Read the full incident report →

Minor March 18, 2026

404 errors experienced on xacte.net

Detected by Pingoru
Mar 18, 2026, 08:00 PM UTC
Resolved
Mar 18, 2026, 08:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 30, 2026, 02:45 PM UTC

    For a brief period of time, the corporate website available at xacte.net was inaccessible and returned HTTP 404 responses to visitors.

Read the full incident report →