Petal incident

Latency issues impacting load times | Problèmes de latence ayant un impact sur les temps de chargement

Minor Resolved View vendor source →

Petal experienced a minor incident on September 29, 2026 affecting Provider Scheduling and Patient Portal and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 01:19 PM UTC
Resolved
Sep 29, 2026, 01:59 PM UTC
Duration
40m
Detected by Pingoru
Sep 29, 2026, 01:19 PM UTC

Affected components

Provider SchedulingPatient PortalConsoleProvider Availability ManagementCommunications and CollaborationCare Orchestration HubCommunication CenterSecure MessagingMobile

Update timeline

  1. investigating Sep 29, 2026, 01:19 PM UTC

    Investigating - Nous enquêtons actuellement sur des signalements de problèmes de latence et de ralentissements potentiels sur l’ensemble de la plateforme Hub. Certaines requêtes pourraient prendre plus de temps que prévu ou ne pas aboutir. --- We are currently investigating reports of latency issues and potential slowdowns across the Hub platform. Some requests may take longer than expected or may not complete successfully.

  2. resolved Sep 29, 2026, 01:59 PM UTC

    Resolved: Le problème de latence a été résolu et tous les systèmes fonctionnent normalement. --- Latency issue has been mitigated and all systems are running normally.