Personify Health incident

Production Issue Identified

Resolved after 3 hours 45 minutes, affecting Enrollment (Enrollment) and Rewards (Rewards), on September 16, 2026.

resolved Sep 16, 2026, 04:28 AM UTC

This issue has been resolved, and service has been restored to full functionality.

Started
Sep 16, 2026, 12:43 AM UTC
Resolved
Sep 16, 2026, 04:28 AM UTC
Duration
3h 45m
Detected by Pingoru
Sep 16, 2026, 12:43 AM UTC

Affected components

Enrollment (Enrollment)Rewards (Rewards)

Update timeline

  1. identified Sep 16, 2026, 12:43 AM UTC

    We are currently experiencing a degradation in our Rewards and Enrollment service. Our team is actively working to resolve the issue and restore full functionality as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.

  2. resolved Sep 16, 2026, 04:28 AM UTC

    This issue has been resolved, and service has been restored to full functionality.

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