Personify Health incident

Production issue resolved - Wellbeing platform outage

Resolved after 37 minutes, affecting Login (Login) and Claims (Claims) and 1 more, on October 1, 2026.

resolved Oct 01, 2026, 03:54 PM UTC

Update: The root cause was an infrastructure scaling automation issue, which had to be manually resolved by resetting resource limits. The platform is now available, and no data loss occurred.

Started: Oct 01, 2026, 03:17 PM UTC
Resolved: Oct 01, 2026, 03:54 PM UTC
Duration: 37m
Detected by Pingoru: Oct 01, 2026, 03:17 PM UTC

Affected components

Login (Login)Claims (Claims)Notifications (Notifications)File Uploads (File Uploads)Shop (Shop)Coaching (Coaching)Benefits (Benefits)Challenges (Social)Enrollment (Enrollment)Device Ingestion (Device Ingestion)

Update timeline

identified Oct 01, 2026, 03:17 PM UTC

Summary: We are currently facing an issue with the Wellbeing platform. The platform is intermittently unavailable and our team is working on identifying the root cause of the issue. Impact: Wellbeing platform unavailable, all members affected including Personify Health member...
resolved Oct 01, 2026, 03:54 PM UTC

Update: The root cause was an infrastructure scaling automation issue, which had to be manually resolved by resetting resource limits. The platform is now available, and no data loss occurred.

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