Personify Health Outage History
Personify Health is up right nowPingoru has recorded 6 incidents for Personify Health: 6 in the last 12 months and 5 in the last 90 days.
Incidents, newest first
Minor October 8, 2026 Resolved - Wellbeing social features unavailable 28m Challenges (Social)
Started Oct 08, 2026, 12:15 PM UTC· resolved Oct 08, 2026, 12:43 PM UTC
- identified Oct 08, 2026, 12:15 PM UTC
Update: The social service is unavailable for all members. Issue summary: We are currently facing an issue with the Wellbeing social tab. Our team is actively working to resolve the issue. Impact: The social tab is unavailable
- resolved Oct 08, 2026, 12:43 PM UTC
The Social page is available again. The root cause was a traffic surge that overwhelmed the infrastructure and resolution came from self recovery after scaling up.
Major October 1, 2026 Production issue resolved - Wellbeing platform outage 37m Login (Login), Claims (Claims), Notifications (Notifications), File Uploads (File Uploads) and 12 more
Started Oct 01, 2026, 03:17 PM UTC· resolved Oct 01, 2026, 03:54 PM UTC
- identified Oct 01, 2026, 03:17 PM UTC
Summary: We are currently facing an issue with the Wellbeing platform. The platform is intermittently unavailable and our team is working on identifying the root cause of the issue. Impact: Wellbeing platform unavailable, all members affected including Personify Health member...
- resolved Oct 01, 2026, 03:54 PM UTC
Update: The root cause was an infrastructure scaling automation issue, which had to be manually resolved by resetting resource limits. The platform is now available, and no data loss occurred.
Minor October 1, 2026 Production Issue Identified 5h 34m Rewards (Rewards)
Started Oct 01, 2026, 10:00 AM UTC· resolved Oct 01, 2026, 03:34 PM UTC
- identified Oct 01, 2026, 10:00 AM UTC
We are currently experiencing a degradation in our Rewards service. Our team is actively working to resolve the issue and restore full functionality as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.
- resolved Oct 01, 2026, 03:34 PM UTC
This issue has been resolved, and service has been restored to full functionality.
Minor May 8, 2026 Production issue resolved - Platform degradation 4h 51m
Started May 08, 2026, 09:33 AM UTC· resolved May 08, 2026, 02:25 PM UTC
- identified May 08, 2026, 09:33 AM UTC
We are currently experiencing a degradation in our Wellbeing service, due to our cloud provider. We apologize for any inconvenience this may cause and appreciate your patience.
- resolved May 08, 2026, 02:25 PM UTC
This issue has been resolved, and service has been restored to full functionality.