Personify Health incident

Production Issue Identified

Resolved after 1 day 5 hours, affecting Device Ingestion (Device Ingestion) and Rewards (Rewards), on August 21, 2026.

resolved Aug 22, 2026, 09:47 PM UTC

This issue has been resolved, and service has been restored to full functionality.

Started
Aug 21, 2026, 04:47 PM UTC
Resolved
Aug 22, 2026, 09:47 PM UTC
Duration
1d 5h
Detected by Pingoru
Aug 21, 2026, 04:47 PM UTC

Affected components

Device Ingestion (Device Ingestion)Rewards (Rewards)

Update timeline

  1. investigating Aug 21, 2026, 04:47 PM UTC

    We are currently experiencing a delay in our device ingestion service. Workouts and rewarding may be delayed for some members. Our team is actively working to resolve the issue and restore full functionality as soon as possible. We apologize for any inconvenience this may cause and appreciate...

  2. resolved Aug 22, 2026, 09:47 PM UTC

    This issue has been resolved, and service has been restored to full functionality.

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