Persona Identities incident

Case Status - Not Updating — Investigating

Major Resolved View vendor source →

Persona Identities experienced a major incident on June 22, 2026, lasting 50d 2h. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2026, 06:29 PM UTC
Resolved
Aug 11, 2026, 08:29 PM UTC
Duration
50d 2h
Detected by Pingoru
Jun 22, 2026, 06:29 PM UTC

Update timeline

  1. investigating Jun 22, 2026, 06:29 PM UTC

    We're investigating an issue that is causing users to not able to update case status in the Persona platform. Issue is limited to cases that are assigned to case queues.