Persona Identities incident

Case Status - Not Updating — Investigating

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Resolved after 50 days 2 hours, on June 22, 2026.

investigating Jun 22, 2026, 06:29 PM UTC

We're investigating an issue that is causing users to not able to update case status in the Persona platform. Issue is limited to cases that are assigned to case queues.

Started
Jun 22, 2026, 06:29 PM UTC
Resolved
Aug 11, 2026, 08:29 PM UTC
Duration
50d 2h
Detected by Pingoru
Jun 22, 2026, 06:29 PM UTC

Update timeline

  1. investigating Jun 22, 2026, 06:29 PM UTC

    We're investigating an issue that is causing users to not able to update case status in the Persona platform. Issue is limited to cases that are assigned to case queues.

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