Persona Identities incident

Elevated Latency on Document verifications and Government ID verification — Investigating

Resolved after 21 days 5 hours, on July 21, 2026.

investigating Jul 21, 2026, 03:08 PM UTC

We're currently investigating elevated response times in the US region, impacting document and government ID verifications. We'll post an update soon.

Started: Jul 21, 2026, 03:08 PM UTC
Resolved: Aug 11, 2026, 08:29 PM UTC
Duration: 21d 5h
Detected by Pingoru: Jul 21, 2026, 03:08 PM UTC

Update timeline

investigating Jul 21, 2026, 03:08 PM UTC

We're currently investigating elevated response times in the US region, impacting document and government ID verifications. We'll post an update soon.

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