Persona Identities incident

Elevated Latency on Document verifications and Government ID verification — Investigating

Major Resolved View vendor source →

Persona Identities experienced a major incident on July 21, 2026, lasting 21d 5h. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2026, 03:08 PM UTC
Resolved
Aug 11, 2026, 08:29 PM UTC
Duration
21d 5h
Detected by Pingoru
Jul 21, 2026, 03:08 PM UTC

Update timeline

  1. investigating Jul 21, 2026, 03:08 PM UTC

    We're currently investigating elevated response times in the US region, impacting document and government ID verifications. We'll post an update soon.