Persona Identities incident

Elevated Latency on Document verifications and Government ID verification — Monitoring

Major Resolved View vendor source →

Persona Identities experienced a major incident on July 21, 2026, lasting 21d 3h. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2026, 05:08 PM UTC
Resolved
Aug 11, 2026, 08:29 PM UTC
Duration
21d 3h
Detected by Pingoru
Jul 21, 2026, 05:08 PM UTC

Update timeline

  1. investigating Jul 21, 2026, 05:08 PM UTC

    Between 12:50 and 16:30 UTC (July 21st), we saw elevated response times across government ID and document verifications in the US region. This is now being monitored. A fix was applied at 19:15 UTC (July 21st), and monitoring is ongoing.