Persona Identities incident

Elevated Latency on Document and Government ID verifications (EU) — Resolved

Major Resolved View vendor source →

Persona Identities experienced a major incident on July 23, 2026, lasting 18d 21h. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 10:43 PM UTC
Resolved
Aug 11, 2026, 08:29 PM UTC
Duration
18d 21h
Detected by Pingoru
Jul 23, 2026, 10:43 PM UTC

Update timeline

  1. investigating Jul 23, 2026, 10:43 PM UTC

    Between 10:45am UTC - 16:35pm UTC, and then again between 18:25 UTC - 18:50 UTC, we experienced elevated response times affecting document and government ID verifications in the EU region. The issue is now resolved.