Persona Identities incident

Elevated Latency on Document and Government ID verifications (EU) — Resolved

Resolved after 18 days 21 hours, on July 23, 2026.

investigating Jul 23, 2026, 10:43 PM UTC

Between 10:45am UTC - 16:35pm UTC, and then again between 18:25 UTC - 18:50 UTC, we experienced elevated response times affecting document and government ID verifications in the EU region. The issue is now resolved.

Started: Jul 23, 2026, 10:43 PM UTC
Resolved: Aug 11, 2026, 08:29 PM UTC
Duration: 18d 21h
Detected by Pingoru: Jul 23, 2026, 10:43 PM UTC

Update timeline

investigating Jul 23, 2026, 10:43 PM UTC

Between 10:45am UTC - 16:35pm UTC, and then again between 18:25 UTC - 18:50 UTC, we experienced elevated response times affecting document and government ID verifications in the EU region. The issue is now resolved.

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