Persona Identities incident
Elevated Latency on Document and Government ID verifications (EU)
Resolved on July 23, 2026.
Between 10:45am UTC - 16:35pm UTC, and then again between 18:25 UTC - 18:50 UTC, we experienced elevated response times affecting document and government ID verifications in the EU region. The issue is now resolved.
Update timeline
- investigating Jul 23, 2026, 02:33 PM UTC
We are currently investigating elevated response times affecting document and government ID verifications in the EU region. The issue began at approximately 10:45 UTC.
- monitoring Jul 23, 2026, 05:54 PM UTC
We are seeing partial recovery in the EU region, and capacity has improved. We are continuing to monitor the situation.
- resolved Jul 23, 2026, 10:43 PM UTC
Between 10:45am UTC - 16:35pm UTC, and then again between 18:25 UTC - 18:50 UTC, we experienced elevated response times affecting document and government ID verifications in the EU region. The issue is now resolved.
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