Resolved on April 27, 2026, affecting API and Reports and 1 more.
On April 27, between 9:39 and 10:21 UTC, we experienced elevated latency affecting Selfie and Government ID verifications. The issue was mitigated by disabling and rolling back recent model changes that were contributing to the increased latency.
Affected components
APIReportsWorkflowsWebhooksDashboardGraphVerificationsInquiries & CollectionsCases
Update timeline
- resolved Apr 27, 2026, 09:39 PM UTC
On April 27, between 9:39 and 10:21 UTC, we experienced elevated latency affecting Selfie and Government ID verifications. The issue was mitigated by disabling and rolling back recent model changes that were contributing to the increased latency.
- resolved Apr 27, 2026, 11:49 PM UTC
Correction the issue was between 21:40 UTC - 22:22 UTC
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