Persona Identities incident
Selfie and Government ID Elevated Latency
Persona Identities experienced a minor incident on April 27, 2026 affecting API and Reports and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Apr 27, 2026, 09:39 PM UTC
Status: Resolved On April 27, between 9:39 and 10:21 UTC, we experienced elevated latency affecting Selfie and Government ID verifications. The issue was mitigated by disabling and rolling back recent model changes that were contributing to the increased latency. Affected components Workflows (Operational) Reports (Operational) Webhooks (Operational) Verifications (Operational) Dashboard (Operational) API (Operational) Cases (Operational) Inquiries & Collections (Operational) Graph (Operational)
- resolved Apr 27, 2026, 11:49 PM UTC
Status: Resolved Correction the issue was between 21:40 UTC - 22:22 UTC Affected components Verifications (Operational) Reports (Operational) Webhooks (Operational) Dashboard (Operational) API (Operational) Inquiries & Collections (Operational) Workflows (Operational) Graph (Operational) Cases (Operational)