Persona Identities incident

Elevated latency for Government ID verifications

Minor Resolved View vendor source →

Persona Identities experienced a minor incident on July 6, 2026 affecting API and Reports and 1 more component, lasting –. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2026, 02:46 PM UTC
Resolved
Jul 06, 2026, 02:46 PM UTC
Duration
–
Detected by Pingoru
Jul 06, 2026, 02:46 PM UTC

Affected components

APIReportsWorkflowsWebhooksDashboardGraphVerificationsInquiries & CollectionsCases

Update timeline

  1. investigating Jul 06, 2026, 02:24 PM UTC

    Status: Investigating We are investigating elevated latencies for Government ID verifications. Affected components Workflows (Operational) Reports (Operational) Webhooks (Operational) API (Operational) Inquiries & Collections (Operational) Dashboard (Operational) Verifications (Operational) Cases (Operational) Graph (Operational)

  2. resolved Jul 06, 2026, 02:46 PM UTC

    Status: Resolved The issue has been resolved and latencies have returned to normal. Affected components Inquiries & Collections (Operational) Dashboard (Operational) Webhooks (Operational) Verifications (Operational) Reports (Operational) Cases (Operational) Graph (Operational) Workflows (Operational) API (Operational)