Resolved on June 22, 2026, affecting Cases.
Incident Resolved: Case Status update via workflows and dashboards are fully functional after a brief disruption between 18:30 and 19:20 UTC. All automated case updates have caught up. Please manually update the status of any cases modified during that specific timeframe.
Affected components
Update timeline
- investigating Jun 22, 2026, 06:29 PM UTC
We're investigating an issue that is causing users to not able to update case status in the Persona platform. Issue is limited to cases that are assigned to case queues.
- identified Jun 22, 2026, 07:20 PM UTC
The root cause of the issue has been identified and we rolled out a fix at 19:20 UTC.
- monitoring Jun 22, 2026, 07:34 PM UTC
Case status can now be updated after the fix was implemented. We are currently monitoring to confirm full resolution.
- resolved Jun 22, 2026, 07:48 PM UTC
Incident Resolved: Case Status update via workflows and dashboards are fully functional after a brief disruption between 18:30 and 19:20 UTC. All automated case updates have caught up. Please manually update the status of any cases modified during that specific timeframe.
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