Persona Identities experienced a minor incident on June 22, 2026 affecting Cases, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 22, 2026, 06:29 PM UTC
Status: Investigating We're investigating an issue that is causing users to not able to update case status in the Persona platform. Issue is limited to cases that are assigned to case queues. Affected components Cases (Degraded performance)
- identified Jun 22, 2026, 07:20 PM UTC
Status: Identified The root cause of the issue has been identified and we rolled out a fix at 19:20 UTC. Affected components Cases (Degraded performance)
- monitoring Jun 22, 2026, 07:34 PM UTC
Status: Monitoring Case status can now be updated after the fix was implemented. We are currently monitoring to confirm full resolution. Affected components Cases (Degraded performance)
- resolved Jun 22, 2026, 07:48 PM UTC
Status: Resolved Incident Resolved: Case Status update via workflows and dashboards are fully functional after a brief disruption between 18:30 and 19:20 UTC. All automated case updates have caught up. Please manually update the status of any cases modified during that specific timeframe. Affected components Cases (Operational)