Persona Identities incident

Elevated workflow run errors

Resolved on June 16, 2026, affecting Workflows and Inquiries & Collections.

resolved Jun 16, 2026, 08:19 AM UTC

From 07:12 AM UTC to 07:38 AM UTC, we saw elevated workflow execution errors. During this window, Inquiry completion rates for legacy US tenants fell to zero. We identified the cause and applied mitigations; services are stable and under active monitoring.

Started
Jun 16, 2026, 07:38 AM UTC
Resolved
Jun 16, 2026, 07:38 AM UTC
Duration
–
Detected by Pingoru
Jun 16, 2026, 07:38 AM UTC

Affected components

WorkflowsInquiries & Collections

Update timeline

  1. investigating Jun 16, 2026, 07:45 AM UTC

    We are investigating elevated workflow run failures in US Legacy. Our team is actively investigating the issue. We'll post an update soon.

  2. resolved Jun 16, 2026, 08:19 AM UTC

    From 07:12 AM UTC to 07:38 AM UTC, we saw elevated workflow execution errors. During this window, Inquiry completion rates for legacy US tenants fell to zero. We identified the cause and applied mitigations; services are stable and under active monitoring.

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