Persona Identities experienced a minor incident on June 10, 2026 affecting Verifications and Inquiries & Collections, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2026, 04:27 AM UTC
Status: Investigating We're currently investigating elevated response times in the US region, impacting government ID and selfie verifications. We'll post an update soon. Affected components Verifications (Degraded performance) Inquiries & Collections (Degraded performance)
- identified Jun 10, 2026, 06:06 AM UTC
Status: Identified We're currently monitoring elevated response times affecting government ID and selfie verifications in the US region. The delays are linked to a degradation in our cloud storage provider (Google Cloud Storage). We are monitoring GCS's status and will update as soon as we have more information. Affected components Verifications (Degraded performance) Inquiries & Collections (Degraded performance)
- resolved Jun 10, 2026, 06:31 AM UTC
Status: Resolved Between 03:05 and 05:53 UTC (June 10th), we saw elevated response times across government ID and selfie verifications in the US region, caused by a degradation in Google Cloud Storage. This is now resolved. Affected components Verifications (Operational) Inquiries & Collections (Operational)