Persona Identities incident

High rate of MX Database verification failures — Identified

Resolved on September 30, 2026.

investigating Sep 30, 2026, 08:13 AM UTC

We've confirmed that RENAPO (Registro Nacional de Población), the Mexican government agency responsible for registering and verifying the identities of residents in Mexico and Mexican citizens abroad, is experiencing an intermittent outage that is impacting MX Database verification pass rates. We will share updates as more information becomes available.

Started: Sep 30, 2026, 08:13 AM UTC
Resolved: Sep 30, 2026, 08:13 AM UTC
Duration: –
Detected by Pingoru: Sep 30, 2026, 08:13 AM UTC

Update timeline

investigating Sep 30, 2026, 08:13 AM UTC

We've confirmed that RENAPO (Registro Nacional de Población), the Mexican government agency responsible for registering and verifying the identities of residents in Mexico and Mexican citizens abroad, is experiencing an intermittent outage that is impacting MX Database verification pass rates. We will share updates as more information becomes available.

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