PerceptionPoint Outage History

PerceptionPoint is up right now

PerceptionPoint had 8 outages in the last 2 years totaling 30h 47m of downtime — averaging 0.3 incidents per month.

There were 8 PerceptionPoint outages since June 25, 2025 totaling 30h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.perception-point.io

Notice May 19, 2026

NDR received - semi-inline

Detected by Pingoru
May 19, 2026, 03:29 PM UTC
Resolved
May 19, 2026, 03:29 PM UTC
Duration
16s
Affected: Email Scanning
Timeline · 2 updates
  1. investigating May 19, 2026, 03:29 PM UTC

    We experienced a temporary issue that caused some inbound (with semi-inline connection) messages to fail delivery, with senders receiving the following NDR: “This message could not be delivered due to a recipient error. Please try again later.” The issue has now been resolved, and email flow is back to normal. The system is up and running again, and the NDRs should no longer occur.

  2. resolved May 19, 2026, 03:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 15, 2026

High rate of FP's

Detected by Pingoru
May 15, 2026, 09:13 AM UTC
Resolved
May 15, 2026, 03:34 PM UTC
Duration
6h 20m
Affected: Email Scanning
Timeline · 3 updates
  1. investigating May 15, 2026, 09:13 AM UTC

    We are experiencing a high rate of FP due to unexpected engine behaviour. The engine was truned off and we are working to rescan all recent traffic and release the false detected emails.

  2. monitoring May 15, 2026, 09:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 15, 2026, 03:34 PM UTC

    We identified the root cause of the unexpected engine behavior that led to the increased false positive rate. The affected engine has been disabled, and all impacted messages have now been released. Any remaining messages are currently being processed automatically in the background and will be handled shortly.

Read the full incident report →

Minor April 8, 2026

Google Workspace reported an email issue that they are researching https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT

Detected by Pingoru
Apr 08, 2026, 05:49 PM UTC
Resolved
Apr 08, 2026, 11:20 PM UTC
Duration
5h 30m
Affected: Email Scanning
Timeline · 4 updates
  1. investigating Apr 08, 2026, 05:49 PM UTC

    We are currently investigating a case that affects Google Workspace and causes slower email delivery times

  2. identified Apr 08, 2026, 06:56 PM UTC

    The issue has been identified and we are working to fix it

  3. identified Apr 08, 2026, 08:09 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Apr 08, 2026, 11:20 PM UTC

    Google updated that the issue they had is now resolved. All emails are sent regularly

Read the full incident report →

Notice March 31, 2026

A small amount of emails in our EU environment are taking longer time to scan - We are investigating the slowness

Detected by Pingoru
Mar 31, 2026, 12:04 PM UTC
Resolved
Mar 31, 2026, 02:15 PM UTC
Duration
2h 10m
Affected: Email Scanning
Timeline · 3 updates
  1. investigating Mar 31, 2026, 12:04 PM UTC

    Our EU environment is functioning as expected for the majority of the emails and files scanned. There is a small number of emails that are taking longer to scan. We are investigating the issue and working on solving the issue

  2. investigating Mar 31, 2026, 12:05 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 31, 2026, 02:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

We are currently experiencing email delivery delays due to an ongoing AWS EC2 issue in the US environment.

Detected by Pingoru
Oct 20, 2025, 01:56 PM UTC
Resolved
Oct 21, 2025, 02:11 AM UTC
Duration
12h 15m
Affected: Email Scanning
Timeline · 3 updates
  1. identified Oct 20, 2025, 01:56 PM UTC

    We are currently experiencing delays in email delivery due to an ongoing issue with AWS EC2 in the US-EAST-1 region. This incident affects EC2 instance launches, which in turn impacts our processing and delivery pipelines.

  2. monitoring Oct 20, 2025, 07:42 PM UTC

    We are starting to see recovery across our systems and services. Email processing and other dependent components are stabilizing, and we are gradually increasing system capacity to restore full performance. Some customers may still experience intermittent delays as we continue to monitor and optimize.

  3. resolved Oct 21, 2025, 02:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 16, 2025

A small amount of emails in our US environment are taking longer time to scan - We are investigating the slowness

Detected by Pingoru
Sep 16, 2025, 04:13 PM UTC
Resolved
Sep 16, 2025, 05:58 PM UTC
Duration
1h 45m
Affected: Email Scanning
Timeline · 4 updates
  1. investigating Sep 16, 2025, 04:13 PM UTC

    Our US environment is functioning as expected for the majority of the emails and files scanned. There is a small number of emails that are taking longer to scan. We are investigating the issue and working on solving the issue

  2. identified Sep 16, 2025, 04:58 PM UTC

    The issue has been identified, and we are implementing a fix now

  3. monitoring Sep 16, 2025, 05:31 PM UTC

    We are monitoring the fix for the next few hours. The system is running with no slowness

  4. resolved Sep 16, 2025, 05:58 PM UTC

    We are closing the incident while still monitoring the system closely

Read the full incident report →

Notice July 29, 2025

We are experiencing a load in the US environment that causes email delivery delays

Detected by Pingoru
Jul 29, 2025, 03:19 PM UTC
Resolved
Jul 29, 2025, 04:20 PM UTC
Duration
1h
Affected: Email Scanning
Timeline · 3 updates
  1. investigating Jul 29, 2025, 03:19 PM UTC

    We are working on handling the unexpected load on the system

  2. monitoring Jul 29, 2025, 03:51 PM UTC

    The delayed emails issue has been fixed, and we are monitoring the system until a full recovery.

  3. resolved Jul 29, 2025, 04:20 PM UTC

    The issue is now resolved

Read the full incident report →

Notice June 25, 2025

We are investigating reports about email delivery delays

Detected by Pingoru
Jun 25, 2025, 02:56 PM UTC
Resolved
Jun 25, 2025, 04:39 PM UTC
Duration
1h 42m
Affected: XRAY (User Interface Only)Email Scanning
Timeline · 4 updates
  1. investigating Jun 25, 2025, 02:56 PM UTC

    We are currently investigating reports about email delivery delays

  2. identified Jun 25, 2025, 03:38 PM UTC

    We have identified the issue and are now working to resolve it. Access to X-Ray is now restored for most customers and the email delay is shorter

  3. monitoring Jun 25, 2025, 03:50 PM UTC

    We deployed a fix and the system is now functioning as expected. We are working to recover from the issue and monitoring the fix

  4. resolved Jun 25, 2025, 04:39 PM UTC

    This incident has been resolved.

Read the full incident report →