PerceptionPoint incident

We are investigating reports about email delivery delays

Notice Resolved View vendor source →

PerceptionPoint experienced a notice incident on June 25, 2025 affecting XRAY (User Interface Only) and Email Scanning, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2025, 02:56 PM UTC
Resolved
Jun 25, 2025, 04:39 PM UTC
Duration
1h 42m
Detected by Pingoru
Jun 25, 2025, 02:56 PM UTC

Affected components

XRAY (User Interface Only)Email Scanning

Update timeline

  1. investigating Jun 25, 2025, 02:56 PM UTC

    We are currently investigating reports about email delivery delays

  2. identified Jun 25, 2025, 03:38 PM UTC

    We have identified the issue and are now working to resolve it. Access to X-Ray is now restored for most customers and the email delay is shorter

  3. monitoring Jun 25, 2025, 03:50 PM UTC

    We deployed a fix and the system is now functioning as expected. We are working to recover from the issue and monitoring the fix

  4. resolved Jun 25, 2025, 04:39 PM UTC

    This incident has been resolved.