PerceptionPoint experienced a notice incident on May 15, 2026 affecting Email Scanning, lasting 6h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Email Scanning
Update timeline
- investigating May 15, 2026, 09:13 AM UTC
We are experiencing a high rate of FP due to unexpected engine behaviour. The engine was truned off and we are working to rescan all recent traffic and release the false detected emails.
- monitoring May 15, 2026, 09:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 15, 2026, 03:34 PM UTC
We identified the root cause of the unexpected engine behavior that led to the increased false positive rate. The affected engine has been disabled, and all impacted messages have now been released. Any remaining messages are currently being processed automatically in the background and will be handled shortly.