PerceptionPoint incident

A small amount of emails in our US environment are taking longer time to scan - We are investigating the slowness

Notice Resolved View vendor source →

PerceptionPoint experienced a notice incident on September 16, 2025 affecting Email Scanning, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 04:13 PM UTC
Resolved
Sep 16, 2025, 05:58 PM UTC
Duration
1h 45m
Detected by Pingoru
Sep 16, 2025, 04:13 PM UTC

Affected components

Email Scanning

Update timeline

  1. investigating Sep 16, 2025, 04:13 PM UTC

    Our US environment is functioning as expected for the majority of the emails and files scanned. There is a small number of emails that are taking longer to scan. We are investigating the issue and working on solving the issue

  2. identified Sep 16, 2025, 04:58 PM UTC

    The issue has been identified, and we are implementing a fix now

  3. monitoring Sep 16, 2025, 05:31 PM UTC

    We are monitoring the fix for the next few hours. The system is running with no slowness

  4. resolved Sep 16, 2025, 05:58 PM UTC

    We are closing the incident while still monitoring the system closely