PerceptionPoint incident

We are currently experiencing email delivery delays due to an ongoing AWS EC2 issue in the US environment.

Minor Resolved View vendor source →

PerceptionPoint experienced a minor incident on October 20, 2025 affecting Email Scanning, lasting 12h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 01:56 PM UTC
Resolved
Oct 21, 2025, 02:11 AM UTC
Duration
12h 15m
Detected by Pingoru
Oct 20, 2025, 01:56 PM UTC

Affected components

Email Scanning

Update timeline

  1. identified Oct 20, 2025, 01:56 PM UTC

    We are currently experiencing delays in email delivery due to an ongoing issue with AWS EC2 in the US-EAST-1 region. This incident affects EC2 instance launches, which in turn impacts our processing and delivery pipelines.

  2. monitoring Oct 20, 2025, 07:42 PM UTC

    We are starting to see recovery across our systems and services. Email processing and other dependent components are stabilizing, and we are gradually increasing system capacity to restore full performance. Some customers may still experience intermittent delays as we continue to monitor and optimize.

  3. resolved Oct 21, 2025, 02:11 AM UTC

    This incident has been resolved.