PerceptionPoint incident

A small amount of emails in our EU environment are taking longer time to scan - We are investigating the slowness

Notice Resolved View vendor source →

PerceptionPoint experienced a notice incident on March 31, 2026 affecting Email Scanning, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 12:04 PM UTC
Resolved
Mar 31, 2026, 02:15 PM UTC
Duration
2h 10m
Detected by Pingoru
Mar 31, 2026, 12:04 PM UTC

Affected components

Email Scanning

Update timeline

  1. investigating Mar 31, 2026, 12:04 PM UTC

    Our EU environment is functioning as expected for the majority of the emails and files scanned. There is a small number of emails that are taking longer to scan. We are investigating the issue and working on solving the issue

  2. investigating Mar 31, 2026, 12:05 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 31, 2026, 02:15 PM UTC

    This incident has been resolved.