Pendo experienced a major incident on January 31, 2023 affecting Feedback UI, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Feedback UI
Update timeline
- investigating Jan 31, 2023, 12:29 AM UTC
We are currently experiencing an issue with switching to the Pendo Feedback product using the in-app product switcher. While we investigate, you should still be able to access Pendo Feedback directly by using the specific URL for your region: US: https://feedback.us.pendo.io/app EU: https://feedback.eu.pendo.io/app/
- resolved Jan 31, 2023, 01:29 AM UTC
Navigating to Pendo Feedback from within the Pendo UI should now be back to working as expected. The issue was caused by some changes made to app.pendo.io earlier today that have been rolled back.