Pendo incident

Possible delay in Webhook Message Delivery

Minor Resolved View vendor source →

Pendo experienced a minor incident on March 2, 2023 affecting API, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2023, 03:44 PM UTC
Resolved
Mar 02, 2023, 06:21 PM UTC
Duration
2h 37m
Detected by Pingoru
Mar 02, 2023, 03:44 PM UTC

Affected components

API

Update timeline

  1. investigating Mar 02, 2023, 03:44 PM UTC

    Webhook message delivery may be delayed. We are currently investigating this issue.

  2. identified Mar 02, 2023, 05:49 PM UTC

    We are continuing to monitor the source of the delay and work to rectify. We will provide additional information around improved speed of delivery as soon as it is available.

  3. resolved Mar 02, 2023, 06:21 PM UTC

    At this point, message processing has caught up with current volume and users should no longer be experiencing delays. If further issues are seen, please contact Pendo Technical Success.