Pendo experienced a notice incident on March 7, 2023 affecting NPS and NPS Email and 1 more component, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 07, 2023, 10:19 PM UTC
We are currently investigating an issue where Pendo guides are failing to load for some customers.
- identified Mar 07, 2023, 10:55 PM UTC
The issue has been identified and a fix is being deployed now. This page will update again when the fix has been fully deployed.
- monitoring Mar 07, 2023, 11:06 PM UTC
The hotfix to address this issue has been deployed. We are currently monitoring guide traffic to ensure that guides are back to full operation.
- monitoring Mar 07, 2023, 11:06 PM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 07, 2023, 11:07 PM UTC
The hotfix to address this issue has been deployed. We are currently monitoring guide traffic to ensure that guides are back to full operation.
- resolved Mar 07, 2023, 11:25 PM UTC
The issue has been resolved.