Pendo incident

Guide Targeting and Eligibility Impacted for JP Region

Notice Resolved View vendor source →

Pendo experienced a notice incident on July 19, 2023 affecting Guide Deliverability and Guide Targeting, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2023, 10:25 PM UTC
Resolved
Jul 19, 2023, 10:52 PM UTC
Duration
27m
Detected by Pingoru
Jul 19, 2023, 10:25 PM UTC

Affected components

Guide DeliverabilityGuide Targeting

Update timeline

  1. investigating Jul 19, 2023, 10:25 PM UTC

    We are currently investigating an issue that may affect guide targeting and eligibility in our Japan environment. Users affected may see guides multiple times during this incident, which began 4:00 PM Eastern Time.

  2. monitoring Jul 19, 2023, 10:41 PM UTC

    A fix has been deployed and we are monitoring the results.

  3. resolved Jul 19, 2023, 10:52 PM UTC

    The incident has been resolved. Guide targeting and eligibility has returned to normal functioning.