Pendo incident

Guide Latency Issues: CNAME Customers Only

Minor Resolved View vendor source →

Pendo experienced a minor incident on October 5, 2023 affecting Guide Deliverability and Guide Targeting, lasting 5h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2023, 02:55 PM UTC
Resolved
Oct 05, 2023, 08:27 PM UTC
Duration
5h 32m
Detected by Pingoru
Oct 05, 2023, 02:55 PM UTC

Affected components

Guide DeliverabilityGuide Targeting

Update timeline

  1. investigating Oct 05, 2023, 02:55 PM UTC

    We are currently investigating some guide latency impacting CNAME customers. Potential issues serving guides to end users. Pendo Engineering is reviewing the issue and we will provide updates as soon as they are available.

  2. investigating Oct 05, 2023, 03:01 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 05, 2023, 05:41 PM UTC

    Issue has been identified and monitoring the situation.

  4. resolved Oct 05, 2023, 08:27 PM UTC

    This incident has been resolved.