Pendo incident

Poll Responses Not Loading (UI)

Minor Resolved View vendor source →

Pendo experienced a minor incident on November 3, 2023 affecting Pendo UI, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2023, 01:35 PM UTC
Resolved
Nov 03, 2023, 02:52 PM UTC
Duration
1h 17m
Detected by Pingoru
Nov 03, 2023, 01:35 PM UTC

Affected components

Pendo UI

Update timeline

  1. investigating Nov 03, 2023, 01:35 PM UTC

    We are currently investigating loading errors for Poll Responses in the UI. Note: data collection has not been impacted. Pendo Engineering is reviewing the issue and we will provide updates as soon as they are available.

  2. identified Nov 03, 2023, 02:05 PM UTC

    The issue has been identified in a recent Agent update. We have rolled back that update and restored Poll Response visibility in the UI.

  3. resolved Nov 03, 2023, 02:52 PM UTC

    A new version of the Agent update has been released fully resolving the Poll Response display issue.