Pendo incident

Possible issues with Pendo customers receiving Pendo emails

Major Resolved View vendor source →

Pendo experienced a major incident on March 7, 2024 affecting Other, lasting 4d 16h. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2024, 08:59 PM UTC
Resolved
Mar 12, 2024, 01:22 PM UTC
Duration
4d 16h
Detected by Pingoru
Mar 07, 2024, 08:59 PM UTC

Affected components

Other

Update timeline

  1. investigating Mar 07, 2024, 08:59 PM UTC

    We have identified an issue where some Pendo users are not receiving invitation/password reset emails or emails from Pendo are being marked as Spam. To mitigate, your IT team will need to go into your email providers' security setting to whitelist emails from Pendo. Please open a Support ticket if you are experiencing issues with email communication and need further assistance.

  2. investigating Mar 07, 2024, 08:59 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 12, 2024, 01:22 PM UTC

    This incident has been identified. More information on how to mitigate can be found here: https://support.pendo.io/hc/en-us/articles/8173942769947-Troubleshoot-sign-in-issues